Last updated: April 2026
At Monarch Window and Door Systems Limited, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following data about you:
- Identity and Contact Data: Includes your name, email address, telephone number, and postcode when you fill out forms on our site (such as the "Contact Us" or "Find an Installer" forms).
- Project Data: Information you provide regarding your home improvement requirements and property details.
- Technical Data: Includes internet protocol (IP) addresses, browser type, and basic analytics data collected via essential cookies or embedded services (like Google Maps).
2. How We Use Your Information
We use your information for the following purposes:
- To respond to your direct enquiries and provide customer support.
- To connect you with an installer: If you use our "Find an Installer" service, we will use your contact details and postcode to match you with an approved third-party installer in your local area.
- To improve our website functionality, layout, and user experience.
3. Sharing Your Information
We will never sell or rent your personal data to third parties for marketing purposes. We will only share your information with our trusted network of approved installation partners strictly for the purpose of fulfilling your request for a quote or survey. We may also share data with trusted service providers who facilitate our website operations (such as secure form-handling services like Formspree).
4. Data Security & Retention
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
5. Your Legal Rights
Under UK data protection laws, you have rights in relation to your personal data, including the right to:
- Request access to your personal data.
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data.
- Object to or restrict the processing of your personal data.
6. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your legal rights, please contact us here.